Practical information

(opening hours - your opinion - our commitments)

Horaires EN

équipe 2023/2024

Opening times 2024*

From the end of the All Saints' holiday in 2023 until 9 February 2024:

  • Monday: 2pm - 5pm
  • Tuesday to Saturday: 10am - 12pm / 2pm - 5pm
  • Sunday: Closed

From the February holidays (10/02) until 6 July:

  • Monday: 2pm - 6pm
  • Tuesday to Sunday: 10am - 12.30pm / 2pm - 6pm

From 6 July to 2 September:

  • Open every day: 10am - 12.30pm / 2pm - 6pm

Open during the Inrernational Kite Festival 2024 :

  • Open every day: 10am - 1pm / 2pm - 6pm
    (The team will be present in the tourism village)

From 2 September to the end of the All Saints' holiday period:

  • Monday: 2pm - 6pm
  • Tuesday to Sunday: 10am - 12.30pm / 2pm - 6pm

**The Tourist Office is likely to be closed on Sundays, except during school holidays in zone B, and depending on the programme of events. It is prudent to contact +33 (0) before visiting.

The Tourist Office has an access ramp for pushchairs and wheelchairs, and the entire reception area has been adapted to help you get around. A PRM module makes it easy for disabled people to get in touch with one of our Holiday Advisors.

Your satisfaction

Your satisfaction is our priority 

Give your opinion on :

  • Satisfaction survey
    Share your experience with us. Your suggestions/feedback are very important to us, so that we can improve the quality of our services and meet your expectations.

Wir schätzen jedes Feedback unserer Kunden und arbeiten ständig daran, unsere Dienstleistungen zu verbessern.

Our commitments

The satisfaction of our customers is essential. This is why the Berck-sur-Mer Tourist Office has taken several steps.

Our quality commitments:

Logo qualité tourisme

Our commitments to the Earth :

  1. Take part in selective sorting.
  2. Moderate the temperature of the heating system in winter. Prefer natural ventilation to air conditioning in summer.
  3. Turn off electrical appliances when we are away for more than 30 minutes - the copier and computers every evening.
  4. Carpool whenever possible.
  5. Write on our computers to avoid wasting paper.
  6. Print on both sides if possible in black and white and reuse unused printouts as drafts.
  7. Prefer objects produced in France and eco-responsible for the shop.
  8. Reuse office supplies as much as possible (cardboard folders, plastic pockets, paper clips, rubber bands etc.).
  9. Turn off the light after leaving the room.
  10. Save water and avoid using disposable plastic products.

The tourist office is also committed to:

  • Provide you with an easily accessible reception and information area.
  • Facilitate any of your dealings.
  • Provide you with furniture to sit on.
  • Provide free information on the local tourist offer.
  • Display and broadcast its opening times in at least two foreign languages.
  • Offer you Internet access to check out tourist information on request.
  • Be open at least 305 days a year, including Saturdays and Sundays, during the high season.
  • Answer your letters all year round.
  • Provide a permanent reception service staffed by people who speak at least two foreign languages.
  • Provide tourist maps, plans and tourist guides on paper.
  • Provide you with access to its dedicated trilingual website, adapted for consultation via embedded media.
  • Distribute its tourist information also on paper, translated into at least two foreign languages:
    • To all classified tourist accommodation including at least the name of the establishment, postal address, e-mail address, website address, telephone number and the level of classification;
    • Monuments and cultural, natural or leisure tourist sites, which may include an indication of the usual rates, the periods and times when they are open to the public, the website and the telephone and postal contact details;
    • Events and activities;
    • Emergency telephone numbers;
  • Update its tourist information annually.
  • Display emergency telephone numbers outside.
  • Present all the qualified offer of its intervention area for all clients.
  • Give you access to the availability of classified accommodation.
  • Deal with your complaints and measure your satisfaction.
  • Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
  • Respect the requirements of the QUALITE TOURISME™ mark.
  • Put a tourist advisor at your disposal.

Establishments branded with the “Qualité Tourisme” mark and referenced by the office:

Hotels et Hotel restaurants
Au gré du Vent

Hôtellerie de Plein Air Belle Dune
Les Tourterelles
L'Orée du Bois

Sens Naturel
Les Sentiers de Baie